CK CraftandKnit delivery- and payment
Delivery
Nearest post office 7,90
Matkahuolto 7,90
Shipping abroad 14,90 with postnord
Stockproducts are sent within 1-2 working days after order
The following payment methods can be used in the webshop: Visa, Mastercard and Klarna checkout
Delivery terms
By making a delivery you approve the use of personal data.
Products have 14 days return policy
Products that are in stock are delivered within 1-4 working days. If the ordered product are out of stock the customer will be notified.
Klarna payments are the provider of payment solutions on this site, In cooperation with finnish banks and credit institutions.
If the wrong product have been delivered or if defective please contact ckcraftandknit@gmail.com
Repayment
Repayment/remove of payment are allways done when the product returns to our warehouse.
The customer can regret the order if the order has not been delivered within reasonable time. Please notify to ckcraftandknit@gmail.com We inform our customers thru mail or phone if deliverytime are outside regular time. Ck Craftandknit also holds the right to cancel and pay back the money to the customers account.
Complaints
All Complaints regarding an order or the shipment shall be sent within 7 working days after receiving the order to: ckcraftandknit@gmail.com
Right of return and product change
Products have 14 days of return right. Product that is being returned unchanged and unbroken Same return right also include damaged products and if you by any means have received the wrong delivery. In this case return will be free.
Please provided this information in your message:
Reason of return (if broken or wrong product)
Customers info (name / order number)
If you only want to return the product and receive the money back to youre account, or that we send a similar product to replace the defective or wrong product. (and repay the difference)
To return the product please contact: ckcraftandknit@gmail.com
We respond within 24 hours.